Care Beyond the Repair
We pride ourselves on delivering not only expert repairs but outstanding customer service too. Whether you have a question, need assistance, or want to discuss a recent repair, our customer care team is here to support you every step of the way.
Care That Goes Beyond the Surface
At Magicman, we take pride not only in the quality of our repairs but in the level of care and support we provide afterwards. Our Customer Care team is here to assist you with any queries, concerns, or feedback you may have, before, during, or after your repair.
Hard surface restoration can be complex by nature, and while we always aim for the highest standards, some repairs come with limitations. In some instances, where surfaces are particularly fragile or have been previously damaged, repairs may be carried out without a warranty, provided complete transparency and agreement are obtained beforehand.
We also remind all our customers to follow the aftercare guidelines we provide carefully. Proper maintenance is essential for ensuring the longevity of your repair and protecting any associated warranty.
Our goal is always to leave you with a safe, restored surface and a service you’re happy to recommend.
Frequently Asked Questions
We’ve answered some of the most common queries about repairs, aftercare, and warranties below. From curing times to what’s covered under your warranty, you’ll find helpful guidance right here.
For large resurfaced items like baths, basins or tiling, please allow a minimum of 24 hours before use. Smaller repairs should be left for at least 8 hours to fully cure. Touching or using the area too soon may damage the repair.
Although we recommend a minimum time allowance following your repair, it is best to leave the repaired area for as long as possible.
Only use non-abrasive household liquid cleaners with a soft cloth or sponge. Avoid harsh chemicals, dyes, acidic or alkaline products, and anything containing abrasives (such as ‘Scotchbrite’ pads) as these can damage or discolour the repair.
Our repairs are covered by a 24-month warranty against flaking, peeling, and general failure of adhesion, unless advised otherwise at the time of quotation. However, damage caused by misuse, lack of aftercare, or environmental factors is not covered.
Yes. The warranty does not cover:
- Damage from abrasive cleaners, chemicals or dyes
- Heat above 350°F (177°C) or exposure to direct flame
- Excess moisture, standing water or structural movement
- Rust or corrosion
- New physical damage (e.g. chips, scratches)
- Repairs agreed and completed without warranty due to prior risk being highlighted
It’s essential to follow the aftercare advice we provide to protect your repair and keep it looking its best.
If you believe the repair has failed or you’re not satisfied with the service, please contact our Customer Care team by email at customercare@magicman.co.uk. Include your job number and, if possible, photos of the area to help us resolve the issue quickly.
Aftercare
Looking After Your Repair
Watch the short video below for essential tips on how to care for your restored surface, and make sure to avoid the common mistakes listed beneath. Proper aftercare helps preserve the finish, maintain the warranty, and keep your surface looking its best for years to come.
- Don’t be tempted to TOUCH the repair
- No abrasive products, chemicals or dyes
- No excessive heat, movement or standing water
Tips for looking after your repair.
Not following these after care tips could damage your repair and default your warranty.
Contact Customer Care
Our dedicated Customer Care team is on hand to assist with any concerns, questions, or feedback you may have. Whether it’s a query about your repair, help with aftercare, or something else, we’re here to make sure you’re fully supported.
Email Support: customercare@magicman.co.uk
Call the Support Team: 0345 458 1010
