About Magicman
Repair, Renew, Restore
Magicman is the UK's leading specialist in on-site hard surface repair and restoration. For over 30 years, we've been the partner of choice for homeowners, insurers, contractors, facilities managers and some of the world's most prestigious commercial and marine operators.
Built over three decades
From a Sussex workshop to a national and international leader.
Magicman was founded in 1993, built on the hands-on experience of our CEO as both an engineer and shipwright. From the start, the business was grounded in real technical expertise rather than sales promises, and that foundation has shaped everything since.
We’ve grown from a regional service into a trusted national and international business, delivering projects across Europe, the Middle East, the Far East, Australasia, Canada and North America. Today we’re trusted by 11 major UK insurers, more than 300 contractors and 11 international maritime brands.
In July 2025, MA Group acquired Magicman, bringing together complementary expertise to deliver a stronger, more comprehensive service across residential, commercial and industrial sectors.
Over 30 Years of Craft, Innovation, and Specialist Surface Repair
Magicman has been at the forefront of specialist surface repair since 1993. Founded in Sussex, we grew from a small, craft-led operation into a national and international leader known for technical skill and a genuinely innovative approach.
Today, Magicman sits within MA Group, bringing decades of hands-on expertise and specialist techniques into a wider ecosystem of property claims, repair and restoration services. Ownership has evolved, but the essence that made Magicman unique remains firmly at the centre of everything we do.
Honouring Our Roots, Advancing Our Future
For over 30 years, we've trained and developed highly skilled technicians capable of repairing an extraordinary range of interior and exterior surfaces. These are rare craft skills, refined over decades, and they continue to set Magicman apart in a world where replacement is too often the default answer.
Under MA Group's leadership, we're preserving that heritage while pushing forward with new technologies, stronger operational systems and an unwavering commitment to quality.
Industry-Leading On-Site Repair Services
We specialise in restoring damaged surfaces on-site without removal or replacement. That means lower costs, faster project timelines and less waste going to landfill.
Our services are trusted across construction, insurance, property management, defence, healthcare, hospitality and private residential markets. Wherever precision, speed and reliability matter, Magicman delivers.
Craftsmanship at Scale
As part of MA Group, Magicman is expanding its reach while continuing to safeguard the traditions and specialist skills we've developed since 1993. Craftsmanship remains the foundation of our work, strengthened by the resources of a larger group committed to service excellence, innovation and sustainable repair.
Magicman today is what it has always been: expert craftsmen solving complex surface damage with precision, creativity and pride, now supported by a group dedicated to growing that legacy for the next generation.
Services We Offer
From bathrooms to building facades, we repair practically any manufactured hard surface.
Bathroom Repairs
Baths, basins, shower trays, and slip-resistant surfaces. We repair chips, cracks, scratches, and discolouration on-site without the need for costly replacements. Our repairs are colour-matched and built to last.
Kitchen Repairs
Worktops, cupboard doors, cabinets, and sinks. Whether it is a burn mark on a worktop, a chip in a composite sink, or damage to laminate doors, our technicians restore surfaces to their original finish.
Door & Window Repairs
uPVC, wood, metal, aluminium, and powder-coated frames. We repair damage to doors and windows on-site, including fire doors, without the disruption and expense of full replacement.
Flooring Repairs
Wood, laminate, tile, and vinyl flooring. From deep scratches to cracked tiles, we repair floor damage in situ, avoiding the mess and cost of lifting and relaying entire floors.
Stone & Marble
Natural stone, marble, granite, and engineered surfaces. We repair chips, cracks, and staining on premium surfaces, restoring them to their original beauty. We also offer Tuffskin protection coatings.
Spraying & Recolouring
Full colour change and recolouring for windows, doors, kitchen units, and furniture. Our spray-finish service provides a factory-quality result on-site at a fraction of the replacement cost.
Surface. Repair. Intelligence.
MARV: MAterial Repair Validator
MARV is the digital embodiment of over 30 years of specialist surface-repair expertise. Purpose-built to support accurate decision-making from the very start of the repair journey, MARV gives insurers, customers and technicians instant clarity on what can be repaired, how it should be approached, and what outcomes to expect.
MARV analyses photographs of damage, identifies material types and severity, and predicts repair viability with expert-level precision, all before anyone travels to site.
- Customers: Faster answers and clearer expectations
- Insurers: Defensible, accurate decisions that reduce disputes and control cost
- Technicians: Arrive prepared, equipped and confident
Setting the Standard for Hard Surface Repair Training
Magicman Training stands proudly at the forefront of Hard Surface Repair education. Our ambition is clear: to set the benchmark for training excellence across the sector and to continually raise standards for skill, professionalism, and capability.
Our programmes are expertly designed to develop technicians at every stage of their journey. From complete beginners taking their first steps, to experienced professionals seeking to refine and expand their expertise, every learner is supported to achieve exceptional outcomes. Training is delivered by industry experts at our dedicated Magicman Training Academy, where technical mastery is developed alongside the behaviours and standards expected of true professionals.
For those new to the industry, our training builds strong foundations, developing confidence, competence, and a deep understanding of best-practice Hard Surface Repair techniques. For experienced technicians, we go further. Our advanced programmes focus on precision, consistency, and mastery, utilising the very best products, tools, and repair methodologies available. This relentless pursuit of excellence is what truly sets Magicman technicians apart.
A Commitment to Continuous Improvement
We never stand still. Our curriculum is continuously reviewed, refined, and enhanced to ensure our training remains innovative, relevant, and ahead of the competition. Every session is carefully structured to deliver the right learning, at the right time, in the right way, producing technicians who consistently represent the highest standards in the industry.
Our long-term plan is to lead the evolution of Hard Surface Repair training, shaping not just how skills are taught, but how professionalism is defined across the sector.
Strengthening Our Partnership with the CIOB
Central to this ambition is our commitment to enhancing our training partnership with the Chartered Institute of Building (CIOB). Our programme assurance reflects our alignment with the highest professional and educational standards within the construction and built environment industry.
As we move forward, we are focused on further strengthening this relationship, ensuring our training continues to meet, exceed, and help influence recognised industry standards. This partnership underpins our credibility, supports continuous improvement, and reinforces Magicman's position as the trusted leader in Hard Surface Repair training.
Why Choose Magicman?
Our Seven Core Pillars
Everything we do is shaped by seven commitments. These aren't values written on a wall. They're the principles that determine how we hire, how we train, how we operate and how we measure success.
Expertise and Craftsmanship
Our technicians go through an intensive in-house training programme at our dedicated Academy before they work on a single client job. They're then continuously developed as materials, surfaces and techniques evolve. Because they're directly employed by us, they're accountable to us and to you.
Thirty years of continuous R&D means we consistently achieve results others consider impossible. We work on materials and damage types that no other company in the UK is equipped to handle. That's not a marketing claim. It's what our clients tell us, often with some surprise, on a regular basis.
Sustainability and Waste Reduction
Repair is inherently more sustainable than replacement. Every job we complete keeps materials out of landfill, reduces demand for new manufacturing and cuts the transport emissions that come with sourcing and delivering new items. Repair also avoids the collateral damage that removal and replacement so often causes to adjacent surfaces, which means less total waste and less total cost.
Through our partnership with Trees 4 Travel, we actively measure and offset our operational carbon footprint. We're investing in a growing fleet of electric vans and continuously reviewing our supply chain for environmental improvements. Sustainability isn't an add-on for us. It's built into the service.
Speed and Flexibility
Most repairs are completed in hours. No waiting on deliveries, no coordinating multiple trades, no areas closed for days. We deploy quickly, work within live environments and leave surfaces ready for use the same day. For construction projects with handover deadlines, for cruise operators with paying passengers on board, for insurers managing claim cycle times, that speed genuinely matters.
We operate nationwide with over 100 directly employed technicians, and we can scale teams to match project requirements across multiple sites simultaneously.
Trusted by Leading Brands
The clients who work with Magicman tend to keep working with Magicman. That says a great deal.
Our marine clients include major global cruise lines across the international maritime sector. Our commercial projects span Harrods, the Houses of Parliament, the New American Embassy, Premier League stadia, MOD facilities across multiple countries, the Olympic Park Athletes' Village, Karolinska Hospital in Sweden and Arundel Castle. We work with 11 of the UK's major insurance companies and more than 300 contractors.
Trust at that level is earned through consistent delivery, not promised in a brochure.
Innovation and Technology
Magicman has always invested in new techniques, materials and equipment. Our ongoing R&D programme means we stay ahead of the market and can work with the latest surface types and specifications.
As part of MA Group, we also benefit from the Group's investment in purpose-built technology. MARV, our AI-powered repair assessment tool, allows homeowners and businesses to submit repair enquiries online and receive rapid guidance on viability before anyone travels to site. It reduces wasted visits, accelerates the repair journey and improves the client experience from the very first interaction.
MARV sits alongside the Group's wider technology platform, including Pulse, Reflex 360, Scoper and TREVOR, which supports our ability to deliver smarter, faster, more data-driven outcomes across all our services.
Customer Experience
How a repair feels to the client matters as much as the technical outcome. Our technicians work cleanly, communicate clearly and treat every property with genuine respect. We turn up on time, complete the work efficiently and don't leave until the result is right.
For business clients, that translates to minimal operational disruption and a finish that meets the highest specification. For homeowners, it means a professional, reassuring experience and a result that restores confidence in their home.
Our nationwide coverage means we're rarely far away, and our scheduling team works to fit around client requirements rather than the other way around.
Multi-Sector Capability
Magicman works across more sectors than any comparable business in the UK. Cruise ships and marine vessels. Insurance claims and property reinstatement. New-build construction and final fix. Commercial properties including hotels, hospitals, retail, heritage buildings, government facilities and stadia. And private homes across every region of the country.
Each sector has its own language, its own pressures and its own standards. Our technicians and account teams understand the specific requirements of each environment they operate in, which means you work with people who genuinely understand your world, not generalists trying to adapt.
Directly Employed. Fully Accountable.
Every Magicman technician is directly employed by us. More than 100 across the UK, plus international teams. That means every person on your job has been trained to our standards, is accountable to us and is focused entirely on the result.
It also means we can maintain consistent quality across thousands of jobs, nationwide, year after year. Direct employment is the foundation our reputation is built on.
Awarded Sustainable Product of the Year 2020 & Best Hard Surfaces Restoration & Repair Service 2022
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Magicman is proud to be part of MA Group, a fully integrated property services business with nearly 30 years of experience across claims management, reinstatement, validation, restoration and customer care. The Group brings together specialist businesses including MA Assist, Revival, Virtus Validations, CRC and NHCC, all operating with shared values around quality, accountability and continuous improvement.
Being part of MA Group means our clients benefit from greater operational capability, shared resources and a partner with genuine depth across the property services sector.
Ready to Get Started?
Get a free, no-obligation estimate for your repair. Our team is ready to help.